Privacy policy
1. Who collects the data?
The Company collects personal, behavioral, and other types of data that you consent to share with us before using all our web-properties, including their language versions and subdomains. In this case the Client will be informed about this and asked for prior consent. Any information about your activities collected by us is used only for business purposes and intended to increase the quality of service, timely provide you with information about new services and products of Master Markets, thoroughly assess of your financial capabilities and needs, as well as to process transactions.
2. What kind of data do we collect?
We may collect, store, and use the following personal data, which includes but not limited to: 1. Identity data: your first/middle/last name, username or any other identifier created by you when using our services, proof of your identity in a form of a numeric image, date and place of birth, gender, country of residence and citizenship. 2. Contact data: your address of residence including the proof of this address in a form of a numeric image, your phone number, e-mail address. 3. Professional data: education level, occupation, employer name, experience in online trading, knowledge about online trading and the risks involved in it, including all the relevant proofs of this data. 4. Technical usage data: your IP address and location, browser type and version, device type and model, operating system and any other data related to the characteristics of the device you're using to access and use our websites. 4. Behavioral data: all the data related to your behavior on our app - clicks on links etc. 5. Marketing data: consents to receive marketing and advertising materials from us as well as the type of communication channel and the language of the message. The app does use third party services that may collect information used to identify you. Link to privacy policy of third party service providers used by the app - Google Play Services -> https://policies.google.com/privacy - Google Analytics for Firebase -> https://firebase.google.com/policies/analytics - Firebase Crashlytics -> https://firebase.google.com/support/privacy/ We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
3. Usage of personal information
Anonymous Statistical Data The Company may collect anonymous statistical information in order to ensure that it meets the needs of its Clients. By collecting such data, the Company is able to monitor and improve the services which it offers to its existing and potential Clients. The Company may share such information with third parties. Identifiable Information The information received from Clients is used by the Company in order to, inter alia, confirm the Clients identity at any given time. This is done in order to minimize the risk of any sort unauthorized and unprecedented access to the Clients’ account within the System of the Company. The other use of Client’s Information includes: - to provide the Client with services that he/she has requested including processing transactions; - to assess Client’s suitability to the products and services we provide; - to maintain Client’s personal profile; to manage Client’s account; to contact the Client when necessary or appropriate in relation to the services being provided to him/her, including via a third-party mailing platform; - to keep the Client updated in relation to matters such as contracts he/she traded and activities of the Company; - to manage and administer the products and services provided to the Client; - for marketing purposes, including, but not limited to providing the Client with information regarding the products and services offered by the Company and its partners; - to develop an understanding of the products and services that the Client may be interested in obtaining from the Company and to tailor the Website to Client’s needs and interests; - to create personalized statistical data; - to conduct surveys and questionnaires; - to enforce the governing Terms and Conditions of Use; - if the Company believes that the Client has breached the governing Terms and Conditions of Use, or abused his/her rights to use the services, or performed any act or omission that the Company believes to be violating any applicable law, rules, or regulations, then the Company may share Client’s information with law enforcement agencies and other competent authorities as well as with other third parties, as may be required; - if the Company is required, or believes that it is required by law to share or disclose Client’s information to financial authorities or to any other third party; - in any case of dispute, or legal proceeding of any kind between the Client and the Company, or between the Client and other clients or third parties with respect to, or in relation with the services that the Company provides; - in any case where the Company believes that sharing information is necessary to prevent imminent physical harm or damage to property. - The Company may use Client’s personal information and share it with its partners, contractors, service providers, advisors, transaction processors and affiliates for the above purposes only, or subject to Client’s explicit consent.
4. Log Data
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
5. Children’s Privacy
These Services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18 years of age. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
7. Security
The Client shall inform the Company regarding any changes of his/her personal data. Additionally, the Client shall inform the Company if he/she wishes to delete personal information that the Company holds about him/her. All requests regarding personal data shall be sent by the Client via email at [email protected]. We will change or delete Client’s personal information in accordance with his/her instructions, except to the extent where the Company is required to hold Client’s personal information for regulatory or legal purposes, to provide him/her with the services that he/she has requested or to maintain adequate business records. In any case, the Company may keep any aggregated or anonymized information for the purposes described in this Privacy Policy, indefinitely.
8. Amendment to policy
The Company may change and update the terms of this Privacy Policy from time to time. All amended terms shall be effective 5 calendar days after their initial posting on the Company’s Website, or as of the first time that the Client access and or uses Online Trading Facility after such amendments were made, whichever is sooner, unless the Company amends the Privacy Policy to comply with legal or regulatory requirements. In the latter cases, the amendments will become effective as required, or ordered.